Acrobatic Arts Shipping Policy

Responsibility for Shipping Costs:

• Customers are responsible for all shipping costs associated with their orders unless otherwise stated.
• We offer a range of shipping options, including standard and expedited shipping, with corresponding costs.
• It is strongly recommended that customers choose shipping methods with tracking for faster and more reliable delivery.

Reshipment Policy:

• We will reship items free of charge under the following circumstances:
  • The package is lost in transit due to carrier error.
  • The item arrives damaged with proof.
• If the customer chooses a shipping method without tracking or refuses to pay for expedited shipping, they bear responsibility for any additional shipping costs incurred for reshipment.

International Shipments:

• International orders may experience longer transit times due to customs clearance and other factors. Expedited shipping options are available for international orders to mitigate delays.
• Additional shipping charges may apply for select international locations, depending on carrier rates and delivery conditions. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
• Please note that we reserve the right to decline shipment to certain destinations where delivery cannot be reliably guaranteed.

Returned Packages Policy:

• The customer is responsible for shipping costs associated with returned items. In the event of unclaimed items, once we receive the product, reshipment can be arranged at the expense of the customer.